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service business

GeneTech 知识引擎共收录 88 篇相关科研实体，横跨 20 个垂直领域。数据来自 OpenAlex、arXiv、Crossref、PubMed、Europe PMC 等公开学术源，全部可溯源到原文。

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代表性文献（按质量分排序，前 60 条）

• AI agents in service experience: towards autonomous and conscious agency
  2026 · AI Agent 生态 · Purpose Despite rapid advancements in AI and large language models (LLMs), there remains a critical gap in understanding how AI agents function as service actors and how they influence service processes and outcomes. Thi…
• Embodied AI with Foundation Models for Mobile Service Robots: A Systematic Review
  2026 · AI 安全与对齐 · Rapid advancements in foundation models, including Large Language Models, Vision-Language Models, Multimodal Large Language Models, and Vision-Language-Action models, have opened new avenues for embodied AI in mobile ser…
• Artificial Intelligence Marketing Technologies and Consumer Purchasing Decisions: The Moderating Role of Virtual Customer Experience and Implications for Sustainable Consumption in Telecommunications Service Environments
  2026 · AI 安全与对齐 · Artificial intelligence (AI) marketing technologies are reshaping customer engagement in service sectors, yet their performance within integrated digital ecosystems remains poorly understood. Existing research often exam…
• Subsurface storage of CO₂, H₂, and natural gas: A review of site-selection criteria and decision-support approaches
  2026 · 碳中和与 CCUS · The transition to a low-carbon energy system and the emergence of a hydrogen economy have increased the need for large-scale, reliable subsurface storage of carbon dioxide, hydrogen, and natural gas. Selecting suitable s…
• Artificial Intelligence Marketing Technologies and Consumer Purchasing Decisions: The Moderating Role of Virtual Customer Experience and Implications for Sustainable Consumption in Telecommunications Service Environments
  2026 · 数字孪生 · Artificial intelligence (AI) marketing technologies are reshaping customer engagement in service sectors, yet their performance within integrated digital ecosystems remains poorly understood. Existing research often exam…
• A Survey of Smart Grid Emerging Use Cases and Relevant 5G and 6G Capabilities and Features
  2026 · 数字孪生 · The growing complexity of modern energy systems has led to the adoption of Smart Grid (SG) that use advanced communication technologies to facilitate efficient, reliable, secure, and sustainable energy operation and mana…
• Research on the Theoretical Evolution of Digital Twin Technology Intelligent Library Development
  2026 · 数字孪生 · Based on the database of WOS and CNKI, this study uses bibliometrics and visualization methods to quantitatively analyze the related literatures of digital twin-driven smart libraries from 2003 to 2025, and systematicall…
• Embodied AI with Foundation Models for Mobile Service Robots: A Systematic Review
  2026 · 机器人零部件 · Rapid advancements in foundation models, including Large Language Models, Vision-Language Models, Multimodal Large Language Models, and Vision-Language-Action models, have opened new avenues for embodied AI in mobile ser…
• Intent-Based Infrastructure and Service Orchestration Using Agentic-AI
  2025 · AI Agent 生态 · This paper introduces a novel framework that integrates agentic ai with ibn to enable autonomous management, configuration, and optimization of mobile network services and resources. Leveraging the advanced reasoning and…
• The FAIIR conversational AI agent assistant for youth mental health service provision
  2025 · AI 安全与对齐 · Frontline crisis support plays a critical role in youth mental health services, where Crisis Responders (CRs) engage in conversations and assign issue tags to guide interventions. To enhance this process, we introduce FA…
• Generational engagement with AI in hospitality: human–AI interaction perspectives across the service process
  2025 · AI 安全与对齐 · As artificial intelligence (AI) becomes increasingly integrated into hospitality and tourism operations, it is essential to understand how employees from different generational cohorts engage with AI technologies in the …
• Artificial intelligence and work design: implications for frontline service employees and future research
  2025 · AI 安全与对齐 · Purpose We examine the impact of artificial intelligence (AI) on the work characteristics of frontline service employees and consider implications for their roles and future research. Design/methodology/approach This con…
• Artificial Intelligence in the Service of Medicine: Current Solutions and Future Perspectives, Opportunities, and Challenges.
  2025 · 医疗人工智能 · Objective: This article aims to identify the opportunities and risks of Artificial Intelligence tools (AIT) applied to clinical practice, while also reflecting on their impact on the doctor-patient relationship. Material…
• Artificial intelligence in the service of sustainable shipping
  2025 · 医疗人工智能 · Abstract Shipping constitutes an international endeavor that undoubtedly encapsulates one of the most crucial industries of our time. Owing to shipping, societies can enjoy a variety of goods, effectively transported fro…
• Artificial Intelligence in Frontline Service Encounters: A Systematic Review and Research Agenda
  2025 · 医疗人工智能 · ABSTRACT Over recent years, the proliferation of artificial intelligence (AI) has enabled businesses worldwide to employ AI‐driven service agents to deliver frontline services to their customers. This paradigm shift has …
• A parameter centric service discovery framework for social digital twins in smart City
  2025 · 数字孪生 · In the contemporary digital era, the Internet of Things (IoT) and its applications have proliferated extensively, particularly within smart city environments, resulting in increased network traffic and raising the signif…
• Using a digital twin and smart services to enable automatic generation of context-sensitive instructions
  2025 · 数字孪生 · The increasing diversity and shorter life cycles of technical products pose significant challenges for manufacturing companies, particularly in the context of providing specific and context-sensitive instructions to empl…
• The Mechanism of Holistic Smart Service Based on Digital Twin in the Metaverse Scenario
  2025 · 数字孪生 · The Metaverse, as the next evolutionary stage of the internet, is redefining interaction paradigms between humans, objects, and environments. In this context, traditional smart service models face challenges such as insu…
• Conscious artificial intelligence in service
  2025 · 具身智能 · Purpose The purpose of this study is to identify, analyze and explain the implications that could arise for service settings if artificial intelligence (AI) systems develop, or are perceived to develop, consciousness – t…
• Network Slicing Concurrent Resource Allocation for Improving Service Response of 6G Network Using a Novel Cycle‐Consistent Spatial Frequency Self‐Attention Network With Tasmanian Devil Optimization
  2025 · 6G 与卫星互联网 · ABSTRACT In order to enhance resource use and service reliability for 6G users connected via Network‐in‐a‐Box (NIB) architectures, a DL‐based slicing‐dependent sequential resource distribution technique is presented in t…
• Generative AI as a Learning Buddy and Teaching Assistant: Pre-service Teachers' Uses and Attitudes
  2024 · AI 安全与对齐 · This cross-sectional study investigates how preservice teachers in the Global South engage with Generative Artificial Intelligence across academic and instructional tasks while navigating infrastructural barriers such as…
• Implementing AI in banking customer service: A review of current trends and future applications
  2024 · AI 安全与对齐 · In the dynamic realm of banking, the advent of Artificial Intelligence (AI) has catalyzed a transformative shift, redefining the paradigms of customer service and operational efficiency. This scholarly paper delves into …
• Wired for work: brain-computer interfaces’ impact on frontline employees’ well-being
  2024 · 仿生智能 · Purpose Neurotechnologies such as brain-computer interfaces (BCIs) are rapidly moving out of laboratories and onto frontline employees' (FLEs) heads. BCIs offer thought-controlled device operation and real-time adjustmen…
• The Prevalence and Usage of “Neuromyths” Among German in‐Service‐ and Pre‐Service Teachers – Compared to Neuroscience Specialists and the General Public
  2024 · 脑科学 · Abstract In the educational context, there are numerous “neuromyths” about how findings from neuroscience can be used to improve teaching and learning. International research has shown that the majority of teachers tend …
• Digital economy and the medical and health service supply in China
  2024 · 数字孪生 · The impact of the digital economy on the healthcare sector is becoming increasingly profound. This article focuses on the relationship between the development of China's digital economy and medical and health services su…
• Digital Twin data architecture for Product-Service Systems
  2024 · 数字孪生 · The digital representation of physical products by Digital Twins has been increasingly perceived as a relevant enabler for Product-Service Systems (PSS). Digital Twins concentrate product data that can be applied to gene…
• A Review of Modelling Methods for Manufacturing as a Service – Case Additive Manufacturing
  2024 · 数字孪生 · Manufacturing as a Service (MAAS) is a promising business model, especially with relatively new technologies such as cloud computing, data integration and digital twins. The article presents the characteristics of MAAS b…
• A Survey of Artificial Intelligence-Related Cybersecurity Risks and Countermeasures in Mobility-as-a-Service
  2024 · 具身智能 · Mobility-as-a-service (MaaS) integrates different transport modalities and can support more personalization of travelers’ journey planning based on their individual preferences, behaviors and wishes. To fully achieve the…
• Application of MBSE Approach in eVTOL Development for Air Ambulance Service
  2024 · 低空经济 · Today, the demand of quick, eco-friendly, and efficient travel facilitates the global UAV market [1] has given rise to the emergence of air ambulance service as a critical segment from UAM sector. This paper describes th…
• Quantum Service-oriented Computing: A Proposal for Quantum Software as a Service
  2024 · 量子计算 · This book is an analysis of quantum computing, covering everything from its foundational principles to practical applications in the development of quantum services. It offers a technical and complex overview to provide …
• Quantum Service-oriented Computing: A Proposal for Quantum Software as a Service
  2024 · 量子材料 · This book is an analysis of quantum computing, covering everything from its foundational principles to practical applications in the development of quantum services. It offers a technical and complex overview to provide …
• Artificial-intelligence-powered customer service management in the logistics industry
  2023 · 医疗人工智能 · Objective: The article aims to show how people perceive future implications for logistics customer service resulting from the implementation of new technologies in the form of game-changer artificial intelligence (AI) so…
• Research on Intelligent Operation and Maintenance (O＆M) Method of Complex Products based on Digital Twin
  2023 · 数字孪生 · With the development of advanced data analysis technology, the manufacturing industry is moving towards the direction of intelligence. To solve the problems of low operation and maintenance (O&M) efficiency, passive O&M …
• Machine Learning for Service Migration: A Survey
  2023 · 隐私计算与数据要素 · Future communication networks are envisioned to satisfy increasingly granular and dynamic requirements to accommodate the application and user demands. Indeed, novel immersive and mission-critical services necessitate in…
• AI-Driven CRM Architecture for Managing Large-Scale Fragrance Sample Requests and Understanding Customer Preferences on Social Media
  2026 · AI 安全与对齐 · Social media platforms have become critical infrastructures for customer relationship management (CRM), requiring scalable and intelligent solutions to handle high-volume interactions. In the luxury fragrance sector, dig…
• Digital-twin–driven urban lifecycle paradigm: evidence from the Singapore–Nanjing eco Hi-Tech Island
  2026 · 数字孪生 · Digital twin (DT) technologies are increasingly promoted for smart-city governance, yet many deployments remain fragmented and fail to support integrated lifecycle operations across planning, construction, and long-term …
• Blue-Cloud 2026 - D2.7 Tuning between Blue-Cloud Data Lakes and DTO development, 2nd report
  2026 · 数字孪生 · By working closely with long-term EU marine data services (i.e., EMODnet and Copernicus Marine), and research data infrastructures (i.e., EuroArgo, SeaDataNet, Ecotaxa and others), Blue-Cloud is introducing a federated m…
• Blue-Cloud 2026 - D2.7 Tuning between Blue-Cloud Data Lakes and DTO development, 2nd report
  2026 · 数字孪生 · By working closely with long-term EU marine data services (i.e., EMODnet and Copernicus Marine), and research data infrastructures (i.e., EuroArgo, SeaDataNet, Ecotaxa and others), Blue-Cloud is introducing a federated m…
• ЭКОНОМИЧЕСКАЯ СУЩНОСТЬ НАДЕЖНОСТИ ЦИФРОВЫХ СЕРВИСОВ КАК ФАКТОРА РАЗВИТИЯ И КОНКУРЕНТОСПОСОБНОСТИ ТРАНСПОРТНО-ЛОГИСТИЧЕСКИХ УСЛУГ
  2026 · 数字孪生 · Цифровая трансформация транспортно-логистических услуг усилила зависимость качества услуг, операционной устойчивости и конкурентоспособности компаний от стабильности цифровой инфраструктуры. В научной литературе надежнос…
• Generative AI as a “placement buddy”: Supporting pre-service teachers in work-integrated learning, self-management and crisis resolution
  2025 · AI 安全与对齐 · This study explored the integration of generative artificial intelligence (GenAI) in supporting pre-service teachers (PSTs) during their work-integrated learning placements, focusing on its role in lesson planning, teach…
• Generative AI in an Educational Technology Course for Pre-Service Mechanical Engineering Educators: A Case Study
  2025 · AI 安全与对齐 · This study explores the integration of Generative Artificial Intelligence (GenAI) tools into an Educational Technology course designed for pre-service Mechanical Engineering educators. The course was redesigned to incorp…
• Generative AI in service research: promise or peril?
  2025 · AI 安全与对齐 · Generative artificial intelligence (Gen AI), exemplified by ChatGPT, has recently garnered significant attention among researchers. The service community, in particular, has shown a growing interest in the opportunities …
• AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters
  2025 · AI 安全与对齐 · The integration of Artificial Intelligence (AI) in service provision has prompted a revaluation of how we design service encounters, given the emergent role this technology plays in services. This article introduces the …
• Empathy, Ethics and Efficacy: The 3Es of Implementing Artificial Intelligence for Consumer Encounters
  2025 · 医疗人工智能 · ABSTRACT Drawing insights from virtue ethics and psychological perspectives on empathy, we propose a framework for integrating empathy, ethics, and efficacy (3E) to guide the responsible development and deployment of art…
• Navigating Policy and Technology: AI as a Catalyst for Logistics Decarbonization - Lessons from the UPS Case Study
  2025 · 数字孪生 · Transportation is the main source of global carbon emissions. Among this category, the logistics sector has become the key and challenging area for decarbonization due to its huge transportation demand. As one of the lar…
• Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
  2022 · AI Agent 生态 · The rise of emotional intelligence technology and the recent debate about the possibility of a “sentient” artificial intelligence (AI) urge the need to study the role of emotion during people’s interactions with AIs. In …
• Artificial Intelligence in Elite Sports—A Narrative Review of Success Stories and Challenges
  2022 · 医疗人工智能 · This paper explores the role of artificial intelligence (AI) in elite sports. We approach the topic from two perspectives. Firstly, we provide a literature based overview of AI success stories in areas other than sports.…
• Addressing digitalization though out a prototyping framework for agile smart services development: the case of Livorno Port
  2022 · 数字孪生 · Abstract One of the crucial challenges of maritime transport is digitalization through the implementation of proper IT solutions. Development and deployment of such solutions allows seaports to increase their overall eff…
• Digital Twin for Services (DT4S): Conceptual Strategy
  2022 · 数字孪生 · While the Digital Twin is now well discussed in manufacturing, the research considering the Digital Twin of services engineering is still in its early stage. The Digital Twin is very focused on the manufacturing operatio…
• Introducing digital twins to agriculture
  2021 · 仿生智能 · Digital twins are being adopted by increasingly more industries, transforming them and bringing new opportunities. Digital twins provide previously unheard levels of control over physical entities and help to manage comp…
• Research on Guilin Smart Cultural Tourism Service Scenario based on Digital Twin Technology
  2021 · 数字孪生 · In recent years, with the emergence of new technologies such as cloud computing, the Internet of Things, big data, and artificial intelligence, the country has deeply promoted the application of science and technology in…
• Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda
  2020 · AI Agent 生态 · This study undertakes a systematic review of Artificial Intelligence and its applications to service encounters and the hospitality industry by reviewing publications that (1) mainly discuss AI technology, (2) are in the…
• Shaping Digital Innovation Via Digital-related Capabilities
  2020 · 数字孪生 · Abstract The aim of this research was to explore the conditions under which digital innovation opportunities emerge in small and medium-sized enterprises (SMEs). The research answered the question of what capabilities ar…
• Artificial Intelligence (AI) in the Banking Industry: A Review of Service Areas and Customer Service Journeys in Emerging Economies
  2024 · AI 安全与对齐 · The banking industry's shift towards digitalization, particularly Web 2.0 banking, signifies a profound change in the bank-client relationship. This transformation integrates digital elements into consumers' lives, digit…
• Enhancing Customer Relationship Management in ERP Systems through AI: Personalized Interactions, Predictive Modeling, and Service Automation
  2024 · AI 安全与对齐 · This research paper delves into the integration of Artificial Intelligence (AI) in Customer Relationship Management (CRM) systems within Enterprise Resource Planning (ERP) frameworks, with a focus on personalized interac…
• Digital Twins in Neuroscience
  2024 · 脑科学 · The term digital twins appeared in a 1993 book by David Gelernter entitled Mirror Worlds: Or the Day Software Puts the Universe in A Shoebox. How It Will Happen and What It Will Mean . In one sentence, digital twins are …
• Shared manufacturing service evaluation based on intuitionistic fuzzy VIKOR
  2024 · 数字孪生 · With the rise of the concept of sharing economy, the shared manufacturing model has gained widespread attention. The VIKOR shared manufacturing service evaluation approach is presented based on an intuitionistic fuzzy en…
• Exploring the Integration of AI in Public Library Services
  2023 · AI 安全与对齐 · This study aims to explore the extent of AI integration in public libraries, identify the benefits and challenges faced by libraries in adopting AI technologies, and propose strategies for effective implementation. It se…
• The Impact of Artificial Intelligence on Chatbot Technology: A Study on the Current Advancements and Leading Innovations
  2023 · 医疗人工智能 · Artificial intelligence (AI) has had a profound impact on various industries, and one prominent domain where its influence is evident is in chatbot technology. Chatbots, computer programs designed to simulate human conve…
• Anticipatory innovation of professional services: The case of auditing and artificial intelligence
  2023 · 边缘智能 · With the rise of artificial intelligence (AI), professional services firms (PSFs) need to innovate their services to adapt to AI. However, traditional ad hoc innovations driven by individual professionals have limitation…

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